5 Questions to Consider When Hiring a Chimney Sweep

As we mentioned in our recent blog post, Chimney Sweep FAQs, not all chimney sweeps are created equal. Unfortunately, virtually anyone could start a business and call themselves a sweep. This presents problems for homeowners looking for high-quality service and expertise. How can you be sure that a sweep meets those standards before allowing him or her into your home? The following are 5 all-important questions to consider when hiring a chimney sweep. 

1. Is the technician CSIA certified?

Because the chimney service industry is largely unregulated, it can be difficult to determine a technician’s level of skill and expertise. Fortunately, the Chimney Safety Institute of America (CSIA)—a nationally respected, nonprofit organization—has established a certification program to help standardize chimney sweep credentials. Only hire a CSIA certified chimney sweep to service your home. Luckily, you can find plenty of certified technicians at your local Brick + Ember Outfitters.

2. Does the business have a good online reputation?

Online reviews are certainly not conclusive; however, a company’s online presence can be a helpful indication of their service. Check out a company’s Google Plus and Yelp reviews, as well as their social media presence. While you’re at it, talk to your neighbors. If the company in question has a poor or nonexistent reputation (online or otherwise) their service is best avoided.

3. Does the business carry liability insurance?

Liability insurance ensures that a sweep is protected when they visit your home in the event of an accident or injury. If a business carries the insurance, it suggests that they are responsible and take risks seriously.

4. Did the company set a clear appointment window?

A high-quality chimney sweep service will be respectful of your time. No professional technician will plan to just drop by at any time, leaving you waiting around all day. Hire a company who will give you as small a window as possible, as well as a phone call when the technician is on the way. You want a chimney sweep who will communicate clearly throughout the entire process.

5. Does the technician offer proper ID and professional presentation?

Because a chimney sweep will be entering your home, it is important for the technician to establish a level of trust and comfort for the homeowner. When the sweep arrives for the appointment, he or she should be in a branded car, wearing a branded uniform and able to provide a valid ID. If this is not the case, please do not hesitate to prevent the technician from entering your home; it’s better to be safe than sorry. When in doubt, look for those unmistakable Brick + Ember Outfitters blue vehicles and shirts.

If you are in need of an experienced, certified chimney sweep from a reputable company, contact Brick + Ember Outfitters today. We provide the highest quality of service, we value your trust and we are always happy to answer any questions you may have!